Here at Dermestid Inc. we pride ourselves on our customer service. With over 22-years of culture experience, we will be happy to answer any questions you have prior to purchase and will maintain that customer service for as long as needed. Even if you have questions months or years after your purchase, we will be happy to help. From culture tips to suggestions on enclosures, we here at Dermestid Inc. are here to help. All beetle kits are guaranteed parasite free at shipment and will arrive to you healthy and hungry or we'll make it right.